How does this make you feel? In my opinion it is not a good sign if a company no longer feels confident enough in their product to offer a decent return policy (not saying this is Theradome's reason...but I can't think of any other legitimate reason). If anything I would have expected an increase in the trial period to match the number of weeks required to see results (new growth). I just completed 7 months of usage and see no signs of new hair growth and may have even lost a bit of hair in the front. I can't really speak to the other items such as manageability of hair or thickness. Some photos make the hair appear thicker than others.
10 Comments
stevo
8/3/2014 12:59:25 pm
Hi Dome,
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Jswole
8/3/2014 01:14:00 pm
Wow that is pretty crazy and they are also gonna raise the price to $895
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Jswole
8/3/2014 01:22:56 pm
Yep.....as it could be either a good sign or a bad sign.
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stevo
8/3/2014 01:23:46 pm
sorry Jswole,
ahadabans
8/3/2014 01:52:45 pm
Hmmm.... not a fan personally. Did they give a reason?
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Blog Admin
8/3/2014 02:35:46 pm
I didn't see a reason provided. I believe the expanding of the frame of time for when people should experience results was their first attempt at limiting returns. It felt pretty shady (the ol "Did we say 52 treatments? Make that 52 weeks") but the average customer didn't seem to mind.
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ahadabans
8/3/2014 03:08:59 pm
If it weren't for the fact that I've seen results with mine and had a good service experience very recently, I'd probably be inclined to read more into all this. There are several red flags of late. Changing time tables, removing the money back guarantee, and they still have yet to received FDA clearance for men (something they keep saying they will have but the date keeps moving).
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Blog Admin
8/3/2014 03:58:55 pm
I'm happy they were able to quickly get you a new helmet. It is good to know that assistance is available if the helmet malfunctions. My charger is occasionally a bit stubborn, but it always works within a few attempts. A USB charging interface makes much more sense than a proprietary docking station.
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ahadabans
8/9/2014 07:58:54 pm
I agree. I really couldn't have asked for better customer service. And the new helmet is greatly improved (at least as far as the charger goes).
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Whoa12
8/18/2014 04:26:35 pm
Hi Stevo and and Ahadabans,
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